Frequently Asked Questions

Got queries about our used car selling process or anything else about CarDekho? Below are the answers to all the commonly asked questionsIn case you got more questions, feel free to call us on our toll-free number 1800-12345-2323.

Section 1 - General

What are the benefits of selling your car to CarDekho?

  • Let’s face it - every used car is different and equally importantly, not everyone is aware of the amount of paperwork involved in a car transfer. Add to that the hassle of visiting multiple dealers, getting to understand the process, and finally hoping that you have indeed made the right decision to sell the car at a certain price to a certain dealership. So we are trying to make life simple. Here is what we offer:
    • Visit us once - we will offer you the best quote collected by auctioning your car across multiple channels all over India in one go. No hassle of taking days on end in getting quotes from various buyers or waiting for multiple buyers to show up.
    • Or better still, don’t visit us even once, opt for Home Inspection, and we will come to your doorstep to inspect the car
    • Best prices, we’ve been working hard in this industry for years and have gathered data from all over the country from various sources like our network of channel partners, internal market researches, regular surveys and more to ensure that 1 visit is all it takes for you to get the best price for your car.
    • No waiting around to get your money. We offer one of the fastest money transfers in the industry with no extra charge. Most of our customers receive the amount within the day!
    • Selling a car is not like selling a typical moveable asset, and involves significant paperwork potentially involving multiple trips to the RTO the most basic of them being RC transfer. Leave that part of the work to us - and we will do it for free. Plus our T&Cs cover you for various concern areas till the Registration of the car is transferred.

Do I need to book an appointment?

  • We recommend that you book a slot in case there is a possible waiting time.

    Just visit cardekho.com, select your car details and book an appointment.

    Select the option - Request a Home inspection

    Or simply call us on 1800-12345-2323 and speak to one of our representatives to book a slot

    And you’re set! We will inspect the car, get you the best price, and take it forward!

Section 2 - Store visits and Home inspections for Evaluation

What is car evaluation?

  • The primary purpose of car evaluation, in addition to gaining insight into the general condition of the car, is to enable and assist in the generation of the price quotation for evaluated car from the market.

How does Cardekho’s Evaluation Process work?

  • The Evaluation process consists of three steps.
    • Physical Inspection - Vehicle is inspected on various aspects to check physical condition.
    • Test Drive - A small test drive is taken to check roadworthiness and performance of engine and gearbox.
    • Live Auction- The Inspection report is used to discover the price from the market by conducting an auction on Cardekho auctions platform. (without showing customer’s personal information and vehicle registration number)

Do you offer Home Inspection?

  • Yes, It is available in most cities. Please schedule a inspection from the comfort of your home. We will visit at a time convenient to you, inspect the car, get you the best price, and take it forward.

    Please go to cardekho.com and book a home inspection visit or call us on 1800-12345-2323.

What is the process for Home Inspection?

  • After the appointment is booked, you will get an SMS/ Whatsapp and on the day of the inspection, a confirmation call. Our trained evaluator will visit you and will inspect your car which usually takes 35-45 minutes. You will likely get a price quote within 1-2 hours of that. If you agree to the price, the documentation can be completed at your house during a separate visit.

What are your timings?

  • Our branches usually operate from 10 am to 6:30 pm. Certain branches also follow different days for weekly offs. While scheduling appointments on the website, you will be able to see the operating dates and timings of the specific branch.

What should I do to reschedule my appointment?

  • It's simple, give us a call on our toll-free number 1800-12345-2323 and one of our dedicated customer care executives will help you reschedule. Or you could simply use our website.

What documents do I need to bring to sell my car?

  • Here’s a list of documents you need to keep handy

    Basic Car Documents to have with you:

    • RC/Registration Certificate (this is essential to start inspection)
    • Car Insurance
    • PUC or Pollution Certificate
    • Duplicate Key (if available)
    • Warranty, service records, and invoices (where available)

    Situational documents:

    • If your car is on loan, please keep loan documents handy
    • If your car has been transferred interstate, keep the RTO NOCs with you

    Clear documentation does have a big role to play in car valuation!

    Personal Documents:

    • PAN Card
    • Government-issued address proof (eg Aadhar)
    • 2 passport size photos
    • Cancelled cheque (to allow us to make the payments).

    Note- these documents including the cancelled cheque should be of the car owner i.e., whose name is on the RC.

    In case it’s a Company Owned Car:

    • An authorization letter from the company
    • Company’s address proof
    • Company’s PAN card, as well as the PAN card of the authorized person signing the letter

Section 3 - During an inspection

How long will my car inspection take?

  • Our evaluators are trained to check around 200 points of car condition and record them in very quick time. On average, we tend to finish a car inspection within 35-45 minutes. Depending on the actual car model or the car condition, this could extend in a few cases to 60-70 minutes as well.

Could I send my driver or family member for the inspection, or does it matter if I am not present during the Home inspection?

  • It is possible to do an inspection without your personal presence. However, you’ll have to be there to sign off the documents, also, the final payment will be made only in the name and account of the RC holder.

What happens if I have left some car or personal documents at home?

  • We can note this in the inspection report, and before the actual sale transaction, the documents can be collected. In the meantime, we will keep a small amount as security with us. This amount will be paid to you when you submit the document's.

What if I return with the documents later?

  • In such a situation, we re-do parts of the car selling process again like re-inspecting your car and rechecking the validity of the selling price quoted on your previous visit. Our quotes are valid for 24 hours and may change depending on the channel partner who bid the highest for your car.

    The re-inspection only takes a few minutes, we just check if the car is in the same condition as it was before.

Section 4 - Post the inspection

What is the process post deal finalization ?

  • Once the token is paid to you, and the channel partner is awaiting the car, you must complete all the formalities within 1 day and hand over the car to us. Failing this, you will be liable to refund us double the token amount. A processing charge of INR 500/day will be levied, if the stock in is delayed beyond 3 days (excluding cases wherein it is delayed for NOC/LFC/Challan etc.).

Does the amount offered and the final payment amount differ?

  • The selling price you agree upon and the final payment you receive will differ in the following cases:
    • When there are some documents missing or are not available at the time of sale, we withhold certain amounts (which are refundable when the documents are made available within a TAT). Examples include:
      • Holdbacks for party presence requirements (only for some RTOs)
      • Bank NOC in case of hypothecation on the car (only for cars where there is a loan)
      • Holdbacks in case of inter-state vehicles (till documents are verified)
      • A small refundable security deposit for transferring the RC, refunded on successful RC transfer or expiration of the maximum time mentioned for RC transfer.
    • We also charge some fees. Examples include:
      • Nominal service charges depending on the value of your car
      • Bank NOC collection charges
      • Payment of pending challan/s
      • Duplicate key missing
      • No/expired car insurance
    • List of Applicable Charges and Deductions

    S.No.

    Item 

    Holdback

    Deduction

    Refund

    1

    Standard service charges

    -

    Standard Cardekho Service Charges range from as low as Rs.1200 Rs to Rs. 12,000 Rs depending on your Car's value and the State in which you're selling the car. The exact amount will be communicated to you by our executives at the time of Token Payment. You may call our toll-free number 1800-12345-2323 in case of any queries.

    -

    2

    Original RC not available

    -

    INR 5,000

    -

    3

    Original RC or Duplicate RC – Available but not furnished

    INR 5,000

    -

    Usually refunded if the Original RC is submitted within 7 days.

    4

    RC (Be it Original or Duplicate) is Faded /Damaged RC

    -

    INR 5,000

    -

    5

    RC mismatch

    -

    INR 5,000

    -

    6

    Insurance Expired or expiring in 30 days

    -

    INR 1,700

    -

    7

    Insurance (Said to be available, but not furnished)

    0-4m- 1%

    4-8m- 2%

    8-12m- 3%

    Holdback is forfeited in 7 days if not provided

    -

    8

    Party Presence

    INR 10,000
    to INR 30,000,
    depending on the RTO

    Amount will be forfeited if a request is made by Cardekho for a visit and it is not honored by you (at least 2 alternate days will be provided to you to choose from). Usually refunded after a visit or after 180 days, unless it has been forfeited.

    -

    9

    Interstate NOC

    -

    INR 10,000

    -

    10

    Interstate Vehicle (wherein RTO state is different from the state of sale of vehicle)

    INR 10,000

    -

    Usually refunded after max 30 days to you if no issue detected

    11

    Bank NOC

    Maximum of (Rs 25,000 or 5% of the purchase amount)

    -

    The amount will be refunded if the customer provides us the Bank NOC within 30 days (can be extended to 45 days in exceptional cases)

    12

    Second Key

    For cars up to INR 5 lakh (purchase value) - INR 10,000 if sensor key,

    INR 4,000 if non sensor key

    For cars above INR 5 lakh (purchase value) - 2% of deal amount

    -

    Usually refunded if issue resolved within 7 days

    13

    Online Challan (within payment due date)

    -

    Challan Amount + INR 200/Challan

    -

    14

    Virtual Court /Court Challan (amount visible on VAHAN)

    Challan amount + INR 1500/challan

    -

    Usually refunded if challan cleared by the customer within 15 days and the proof is submitted to Cardekho.

    15

    Virtual court challan/court Challan (Amount not visible on VAHAN)

    INR 3000/Challan

    -

    Usually refunded if challan cleared by the customer within 15 days and the proof is submitted to Cardekho.

    16

    Online Challan on scrap car (with in payment due date)

    -

    Challan Amount + INR 200/Challan

    -

    17

    Virtual court challan on scrap cars (amount visible on VAHAN)

    Challan Amount +INR 1000/Challan

    -

    Usually refunded if challan cleared by the customer within 15 days and the proof is submitted to Cardekho.

    18

    Virtual court challan on scrap cars (amount not visible on VAHAN)

    Challan Amount + INR 2000/Challan

    -

    Usually refunded if challan cleared by the customer within 15 days and the proof is submitted to Cardekho.

    19

    Interstate Transport Charges – Applicable in case car’s RTO city is different from car’s inspection city

    -

    Charges as applicable for interstate transportation

    -

    20

    RC Particulars (If not visible on VAHAN)

    -

    INR 1,000- INR 3,000 (Varies from RTO to RTO)

    -

    21

    Towing Charges (scrap car)

    -

    INR 2,000

    -

    22

    CNG Plate

    -

    INR 4,000 in case CNG Plate is not available

    -

    23

    RC - KYC Address Mismatch

    INR 1,500

    -

    Usually refunded if valid address proof (same address/ address proof of the same city as RC) is provided by the customer within 7 days

    24

    Backout Charges

    -

    INR 5,000

    -

    25

    Hypothecation removal charges

    -

    INR 1500

    -

    26

    Loan closure charges

    -

    INR 1500

    -

    27

    Fastag Activation

    -

    INR 500

    -

What are your modes of payment?

  • At present, we have 3 modes of payment IMPS, NEFT, and RTGS (Real Time Gross Settlement).

When is the payment made to me?

  • The entire process should get complete within the same day, including when you are still at the store. In a few cases, it may get extended to 1-2 days. We do not collect the car before the payment is made.

Is the payment done in parts?

  • Is the payment done in parts? No. At CarDekho, we transfer the entire amount in one go via IMPS, NEFT or RTGS (Real Time Gross Settlement). Your time is valuable for us and we don't want you to waste it chasing us for your money.

Section 5- RC transfer

How long does it take for the RC of the car to be transferred?

  • It takes about 180 days for the ownership to get transferred to the new buyer. This might vary depending on the finalization of the end buyer and the RTO requirements. However, you do remain covered under the indemnity provided in your T&Cs from the time you sell the car.

    Do note that this time is not unusual - after procuring the car, we transfer it to one of our channel partners, who after refurbishing the car, finally sells it to another buyer. This is a lengthy process, and there is also time spent at the RTO waiting for the transfer process to be completed.

Is my physical presence required at RTO during RC transfer process?

  • Yes, wherever required, the Customer must cooperate and support for all requisite formalities for the smooth transfer of ownership of the Vehicle which may include without limitation personal appearances before government authorities including the RTO (Party Peshi).

Section 6 - Others

I believe my car value is different from the price displayed on the site. What should I do?

  • Simple suggestion - please book an appointment. The price on the site is just an estimate driven by various algorithms and does not take your specific car condition and the general market trend during current days into account. For us to offer you the best price for your car, you’ll have to allow our experts to inspect your vehicle at your home.

I also want to buy another car? What should I do?

  • You can let the call center representative know about your interest. Depending on your choice, we’ll connect you to new or used car dealerships around you.

What makes of cars do you purchase?

  • At CarDekho, we help sell cars of all makes and models aside from commercial cars.

Which vehicles are considered as Scrap?

  • The following vehicles come under the scrap category:
    • Registration certificate has expired
    • Vehicle not in running condition
      • Vehicle damaged beyond repairs/Burnt (Accidental /total Loss)
      • Engine, Chassis number not traceable, rusted beyond recognition.

I have a fleet of cars. Can I get a better deal? What all can CarDekho offer me?

  • At CarDekho, each car is inspected, evaluated, and sold individually. However, there is a possibility of getting better deals. For this, you can get in touch with our team on our toll-free number 1800-12345-2323.

Can you notify me when you have a good offer?

  • We share all new deals and offers on our social media channels so none of our followers miss out on anything exciting. Click to follow us on Facebook, Twitter and Instagram

Why should I sell at CarDekho? Why shouldn’t I directly contact the dealer?

    • Here are some of the reasons why:
      • No listings, no annoying phone calls, 1-2 hours to sell a car
      • Unbeatable resale value for your car (thousands of verified channel partners help get the car’s resale value)
      • Instant money transfer
      • Hassle-free RC transfer
      • Loan closure assistance
      • Scientific car inspection to ensure the best price
      • Delivery receipt on company letterhead

Can I sell my car at the CarDekho even in cases of outstanding loan against the vehicle ?

  • Yes, you can sell your car at CarDekho in cases of outstanding loan. After finalizing the deal, you will have to provide us with a Loan Foreclosure Letter from your bank. After verification of the outstanding amount, we can settle your loan and pay you the remaining amount from the deal value.
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